Start date:4th January 2027

Position Overview

We are seeking a friendly, professional Client Care Coordinator to join our team at Kenilworth Footcare. As the first point of contact for our patients, you'll play a crucial role in delivering exceptional customer service while supporting our clinical team in providing outstanding podiatry care.

Key Responsibilities

Patient Care & Communication:

Provide a warm, professional welcome to all patients visiting the clinic

Handle patient inquiries via phone, email, and in-person with empathy and efficiency

Manage appointment bookings, cancellations, and rescheduling across our 3 treatment rooms

Support patients with treatment information and post-appointment care instructions

Maintain patient confidentiality and follow GDPR compliance procedures

Administrative Excellence:

Process patient payments and handle retail product sales

Maintain accurate patient records and update appointment systems

Handle general correspondence and filing

Assist with stock management and product displays

Clinical Support:

Support the clinical team with the cleaning and sterilising of instruments (full training given)

Help maintain clinic presentation standards and cleanliness

Support clinical staff with appointment preparation and room turnover

Person Specification

Essential:

Excellent communication skills with a warm, professional manner

Strong organisational abilities and attention to detail

Computer literacy and ability to learn new systems quickly

Team-oriented approach with flexibility to support colleagues

Commitment to maintaining patient confidentiality

Willingness to follow established treatment pathways and procedures

Desirable:

Previous experience in a healthcare or customer service environment

Experience with appointment booking systems

Interest in the health and wellness sector

What We Offer

Competitive Package:

Starting salary: £12,252 per annum (part-time, 17 hours per week)

Annual salary reviews

Comprehensive training program with compensation for pre-start training

Benefits, following a successful probationary period:

Auto-enrollment in NEST pension scheme with company contributions

Eye care support: £20 towards eye tests every 2 years, £60 towards VDU glasses if required

Private Medical Insurance

Healthcare Cashback Scheme

Group Life Assurance Policy

28 days holiday entitlement (pro-rata) including public holidays

Uniform provided

Professional development opportunities

Working Environment:

Modern, accessible clinic with free parking

Supportive team of Practice Manager, 4 healthcare professionals and fellow Client Care Administrators

Flexible working arrangements considered

Working Hours

17 hours per week:

Monday: 13.30 - 19.30

Tuesday: 13.00 - 18.00

Thursday: 14.00 - 20.00

30-minute unpaid lunch break when working over 6 hours

Note: Flexibility required for occasional additional hours based on business needs to cover holidays/illness

Application Requirements

Two satisfactory references

Right to work in the UK documentation

Satisfactory DBS check

3-month probationary period

This role is perfect for someone who wants to be part of a patient-focused healthcare team where attention to detail and genuine care for people makes a real difference to patients' wellbeing.

To register your interest, please submit your CV and a cover letter of no more than 150 words explaining why you would be a good fit for this role. Email [email protected]

Closing date: 23rd November 2026